Turn Around Time and FAQ
- Each item is made to order.
- Processing time is 14-21 business days from the time of purchase. (Mon-Fri) holidays not included.
- Due to the t-shirt shortage this is just an estimate of when your products will ship. To be sure to get your products faster check out our READY TO SHIP collection!
- Resin products have a turn around time of 2-3 weeks.
- Tumbler turn around time is approximately 4-6 weeks.
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Q: My tracking information says my package was delivered, but it is not here. Where is my package?
A: Once a package leaves our possession, it is in the hand of the carrier (USPS/UPS). Please contact the carrier with your tracking number directly.
Q: How soon will I be refunded?
A: Once you have received an email detailing the refund it can take 2-8 business days depending on your financial institution to reflect on your account. Please contact your financial institution for further information.
Q. Why am I unable to get ahold of someone via social media?
A: Due to growth in business we have switched our way of communication to email only. Please reach out to us via email for further questions vividsoulfinds@gmail.com
Q. What sizes are offered for your shop and how do they run?
A: We offer sizes SMALL- 3XL (INVENTORY VARIES).
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Tees, Hoodies, and Sweaters are unisex and fit true to size.
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Joggers/Sweats are a men’s fit.