Turn Around Time and FAQ

    • Each item is made to order.
    • Processing time is 21-28 business days from the time of purchase. (Mon-Fri) holidays not included.
    • Resin products have a turn around time of 2-3 weeks.
    • Tumbler turn around time is approximately 4-6 weeks.
  • Q: My tracking information says my package was delivered, but it is not here. Where is my package?

    A: Once a package leaves our possession, it is in the hand of the carrier (USPS/UPS). Please contact the carrier with your tracking number directly. 

     Q: How soon will I be refunded?

    A: Once you have received an email detailing the refund it can take 2-8 business days depending on your financial institution to reflect on your account. Please contact your financial institution for further information.

    Q. Why am I unable to get ahold of someone via social media?

    A: Due to growth in business we have switched our way of communication to email only. Please reach out to us via email for further questions vividsoulfinds@gmail.com

    Q. What sizes are offered for your shop and how do they run?

    A: We offer sizes SMALL- 3XXL (INVENTORY VARIES).

  • Tees, Hoodies, and Sweaters are unisex and fit true to size.

  • Joggers/Sweats are a men’s fit.